Resident Property Manager - The Assembly

Purpose of the Role

A resident and client customer facing role taking responsibility for delivery of Residential Property Management services across The Assembly, Wembley Central.

Delivery of vision and values of client and Savills in operationally effective manner establishing excellent environment for wide mix of residents, commercial tenants, occupiers and visitors.

Reporting into General Manager and supported by accounts, facility and lettings managers ensure all areas of property, compliance and building safety are to correct standard.

Key Responsibilities

• To input, maintain and report from H&S systems; liaising with the Estate and Facilities managers where required.
• To act as first point of call for residents & tenants for reported maintenance issues.
• To manage maintenance issues within appropriate timeframes and to completion whilst maintaining communication with relevant contractors and tenants.
• Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are met.
• Conducting daily inspections of communal areas.
• Organising minor works between tenancies to maintain first class presentation of apartments.
• Creating a community feel through communication, events, and innovations.
• Work alongside colleagues to ensure H&S statutory requirements are meet across the development.
• Ensuring development always remains to a high standard of presentation including available apartments.
• Provide first class customer service to residents.
• Ensuring up to date resident communication via various channels including social media
• Support delivery and tracking of estate and operational budget.
• Provide management support for onsite staff as appropriate including lettings staff.
• Environmental performance reporting.
• Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident’s portal is always maintained as ‘current’ and that relevant testing of procedures is carried out and documented.
• Manage and update all insurance claims with the broker and report monthly claims updates.
• Provide support and management to the onsite concierge/security and lettings team as appropriate.
• Maintain up to date understanding of H&S regulations and Compliance.
• Able to implement best practice and Standard Operating Procedures to ensure compliance.
• To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s.
• Encourage frequent and open communication and information flows on relevant building and estate issues with the tenants and leaseholders.
• Manage major incidents on site to completion following client and Savills procedures.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Proven experience in Residential Property Management (BTR preferred but not required)
• Commercially aware with experience adhering to budgets and KPIs
• Strong understanding of relevant statutory regulations and compliance across Residential Management
• Excellent communication written and verbal
• Discretion and sensitivity in dealing with confidential matters
• Common sense approach with proven ability to think on their feet and make considered decisions
• Outgoing and friendly personality

• Strong IT Skills including social media

Working Hours - Monday to Friday 8am – 5pm

Employees may be required to work outside of these hours in exceptional circumstances including keyholder duties

Salary - Up to £42,000 (Up to 10% Discretionary Bonus) 

Please see our Benefits Booklet for more information.