Resident Liaison Officer

Manchester based role, with an extremely competitve salary. Looking for people with over 2yrs experience in working wiithin this type of role.

Client Details

We believe in creating vibrant and supportive housing communities where residents feel valued, heard, and empowered. As a leading provider in the housing sector, we are committed to delivering exceptional service and building lasting connections with our residents.

Description

As a Resident Liaison Officer, you will be the primary point of contact between residents and management. Your role will involve:

• Building strong relationships with residents and fostering a sense of community cohesion.
• Acting as a mediator to resolve conflicts and address concerns effectively and efficiently.
• Providing information and support to residents regarding housing policies, procedures, and community resources.
• Organizing community events and initiatives to promote resident engagement and well-being.
• Conducting regular surveys and feedback sessions to assess resident satisfaction and identify areas for improvement.

Profile

To succeed in this role, you will need:

• Excellent interpersonal and communication skills.
• Empathy, patience, and the ability to remain calm under pressure.
• Strong problem-solving abilities and conflict resolution skills.
• Knowledge of housing regulations and procedures (preferred but not required).
• Previous experience in a customer service or community engagement role (preferred but not required).

Job Offer

• Opportunity to make a meaningful impact within the community.
• Supportive work environment with opportunities for professional growth and development.
• Competitive salary and benefits package.
• Chance to work with a dynamic and passionate team dedicated to creating positive change.

If you are enthusiastic about community-building and making a difference in people's lives, we want to hear from you! Apply now to become a valued member of our team as a Resident Liaison Officer.