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Resident Liaison Officer

Posted 7 March by cms Easy Apply Ended

Resident Liaison Officer
£10.00 per hour
Covering patches around M23 & East Sussex
Monday to Friday, 9am to 5pm
Temporary contract for 12 weeks
Vehicle & fuel card provided

Our Client, a reputable housing association, is looking for a temporary Resident Liaison Officer to join their busy team working on patches covering East Sussex & M23 Corridor. Your duties as a Resident Liaison Officer will include;

  • Managing properties
  • Having health and safety awareness issues
  • Improvements programme is carried out in occupied properties
  • Arrange access to premises with minimum disruption
  • Maintaining good relationships with tenants and clients
  • Maintain a high level of client satisfaction and customer care
  • Ensure a smooth and uninterrupted work flow
  • Maintain records on our client IT systems and produce reports
  • Record resident satisfaction levels
  • Liaise with site staff and clients
  • Visiting residents whilst works are in progress and dealing with any issues/concerns immediately in order to stop escalation avoid complaints
  • Carry out administration duties such as start date letters
  • Pre-entry visits and company inductions
  • Collect tenancy agreement approval forms
  • Visiting tenants in their homes and to advise them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems queries that tenants may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction

Reference: 34631066

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