Reservations Service Team Executive

We have a fantastic opportunity for customer focused, travel industry professionals to join the Operations department of a well-known Tour Operator.

Joining our client as a Reservations Service Team Executive, you’ll be responsible for providing a multi-functional administration support service to their reservation teams and their customers, ensuring all requests are handled with speed, accuracy and professionalism.

Previous experience gained within an administration, reservations or customer service role within the travel sector is essential for the position, along with proficiency on a GDS and in return, our client can offer a salary of up to £27k plus excellent benefits.

Please note - this is a fully homebased role.

If this role is of interest to you, please apply online.

Role of Reservations Service Team Executive:

• Quality assure bookings made through the call centre.
• Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
• Dispatch travel documentation, ensuring high levels of accuracy when checking documentation.
• Assisting with administration duties such as distributing post and preparing outgoing post, reception duties.
• Rebooking flights, hotels and transfers when required.
• Ensuring web bookings are administered correctly.
• Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers’ requirements.
• Flight changes and supplier amendments are communicated out to agents.
• Make changes to existing bookings when requested by customers.
• Q Management - schedule changes, ticketing deadlines are met and processed correctly.
• Provide a professional service for agents and customers.

Skills required for the role:

• Strong working knowledge of Travel systems, to include - Amadeus, Travelport, Vibe & Dolphin
• Customer focused with strong attention to detail
• Excellent communication skills, both written and verbal
• Strong organisational skills
• Team player
• Comfortable dealing with queries over the phone and via email
• Excellent travel destination and product knowledge

If you’re interested in learning more about this Reservations Service Team Executive role, please press the apply online button now!

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