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Repayments Centre Advisor

Posted 22 January by Crunchposter Limited Easy Apply Ended

Repayments Centre Advisor
High Wycombe – HP12
£16,000 to £18,000 per annum + performance related bonus

Our clients are a rapidly expanding company and currently have over 40 stores and a Head Office in High Wycombe. They are strong believers in progression within their Company and develop their employees to help achieve progression & recognition within their organisation.

The Role

As the Repayments Centre Advisor your role will include the following responsibilities:

As part of a dedicated Team, the Repayments Centre Advisor role is to provide an efficient and effective service to customers in the processing and maintenance of their accounts.

  • Taking inbound and making outbound calls to customers who are in financial difficulties who are in arrears
  • Assisting in the support, training and development of Store personnel
  • Provide an efficient and effective service to customers in the processing and maintenance of their accounts
  • Contacting customers and negotiating in an assertive manner to obtain payment promises from debtors
  • Negotiating affordable repayment arrangements with customers
  • Following up on payment promises to secure on-going arrangements, re-negotiating with debtors who have broken payment plans
  • Communicate with customers via telephone in compliance with the FCA and Company Policy and maintain a daily record of all customer contact activity
  • Work within a target and performance-based role
  • Be fully aware of industry regulations and work within these at all times

The Candidate
The ideal candidate for the Repayments Centre Advisor role will portray the following skills and attributes:

  • Excellent telephone manner and all-round good communication skills
  • Highly numerate
  • Be highly motivated and target driven
  • Self-starter with strong interpersonal skills
  • Ability to work on own initiative
  • Strong attention to detail and prioritisation/organisational skills
  • Able to use negotiation and relationship management skills to provide win-win outcomes

If you feel you are suitable for the Repayments Centre Advisor role, please apply now!

Reference: 34290277

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