This job has ended. Find similar jobs.

Regional Call Centre Manager

Posted 13 October by Adecco UK Limited Ended
We are currently looking to appoint a Regional Care Centre Manager for a distribution company based on the outskirts of Basingstoke.

This role will be managing a team of Customer Representatives in the Basingstoke office around 70% of the time and the remainder of the time will be spend accompanying sales teams on appointments with key customers.

We are looking for a multi skilled manager with a proven ability to lead a team. The role will be primarily based in Basingstoke however it will include frequent travel to other Group sites.

Key work related aspects of the role:

*Managing a team of Client Service Representatives to ensure the department achieves all sales and service related KPI's
*Manages available resources to meet customer demands
*Proactively manages the activities of the department to ensure that the highest standards of quality and compliance are maintained
*Monitors and reviews the performance of team members to foster an environment of continuous improvement
*Dealing with customers by phone, electronically and face to face
*Ensure that department processes are efficient and effective.
*Contributes to National Projects across the Group (This will include regular travel to other Group sites)
* Ensures document control of customer interactions in the company CRM system
*Communicate and collaborate with colleagues across a range of departments
*Add value to clients through identifying additional needs and providing product and service advice

Skills and knowledge required:

*Experienced manager of people
*Articulate with advanced interpersonal skills
*Numerate with good verbal and written communication skills
*Demonstrates good listening skills
*Attention to detail and high level of accuracy
*Knowledge of Word, Excel and report writing
*Extensive customer service experience

This is a permanent role offering a competitive salary of between £30'000-£35'000 with additional bonus of around £3k per annum. A company car will also be provided.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 33548809

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job

Email me jobs like this

By clicking Submit, you accept our Terms & Conditions.