Receptionist

Posted 26 January by The One Group

I am currently recruiting for a Receptionist to work for a company in the city centre of Cambridge on a permanent basis.
You will be required to provide a consistently high level of customer service to students, staff, families and visitors of the school through the provision of a professional and welcoming reception service.

Your key duties will be:
*Provide a welcoming, customer focussed reception service, ensuring the appropriate security checks are undertaken for all visitors
*Refer all issues / deviations from the school's safeguarding processes to HR for further investigation
*Deal with telephone calls in a welcoming, courteous and professional manner, liaising with senior leaders / staff members as required
*Administer the Federation's enquiries email account; ensuring communications are dealt with appropriately and in line with Federation procedures / protocols
*Operate an effective archive / folder structure for relevant emails and response
*Liaise with senior leaders / staff members to ensure enquiries and complaints to the school are handled in an appropriate manner, allow for the correct line of escalation and are replied to in a timely manner
*Ensure messages forwarded to staff are clear and concise and done so in a timely manner
*Correspond with families / third parties through the provision of high quality letters / e-communications
*Deal with any local incoming and outgoing mail; ensuring large items are dealt with by the site team as soon as possible

Key skills and competencies:
*Excellent communication skills both written and verbal
*Ability to tailor approach and response to different situations
*Good IT skills particularly Microsoft Office products
*Accuracy and attention to detail
*Committed to providing a high level of customer service
*High level of integrity to maintain confidentiality / deal with privileged information
*Previous reception or administrative experience

You can expect a salary of 15,797 (£16,781 pro rata), 40 hours a week, 39 weeks plus 5 training days
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.
For more information, call us or visit our website at www.theonegroup.co.uk

Application question

Do you have previous Reception experience?

Reference: 34333132

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