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Posted 11 January by Mazars Ended

Location - Milton Keynes

Salary - £18,000 - £21,000

Job Purpose

To manage the business lounge area including handling couriers and deliveries.

To be a professional, and welcoming first point of contact to visitors, callers, and to undertake some administrative and other duties.

To continually seek ways to improve processes and make better use of technology. To promote agile ways of working and reduce reliance on paper.

Job Role

  • Work within agreed standard ways of working and key performance indicators
  • Continuing seek ways to improve processes, making use of technology & reducing the reliance on paper
  • Business Lounge/Front of House (FOH) Organisation
  • Ensure Business Lounge presents a professional and welcoming environment for visitors
  • Manage FOH room bookings
  • Prepare meeting rooms and organise/order catering as required
  • Service/clear meeting rooms as and when required
  • Ensure FOH is clean and tidy at all times / including reception area
  • Assist with AV in meeting rooms
  • Assist with room setup
  • Telephone Communications
  • Take over flow phone calls
  • Take and relay clear and accurate messages
  • Business Relations
  • Meet and greet visitors to the office in a prompt, warm, welcoming and professional manner
  • Deal with queries and requests from external callers
  • Offer and provide refreshments for visitors as required
  • Facilities
  • Ensure that the reception area is stocked with appropriate information and publications
  • Order supplies for biscuits, tea, coffee etc. and ensure appropriate stationery is ordered for FOH meeting rooms
  • Order couriers and organise special deliveries and collections
  • Ensure confidential information is secure in line with the firm’s Clear Desk Policy
  • Prepare catering invoices for approval
  • Scanning & distributing post
  • Documentation & General Administration
  • Undertake ad hoc administrative support work as necessary
  • Team Working
  • Support the other members of the administration team as required.
  • To carry out any other such duties as may reasonably be required

Person Specification

  • Excellent communication skills, warm welcoming and professional manner
  • Able to work under occasional pressure and handle multiple tasks
  • Takes a pragmatic approach to resolving situations, using own initiative where appropriate
  • Ability to deal with issues sensitively and with integrity
  • Confident in liaising with clients internal / external
  • Experience of delivering excellent client/customer service
  • Ability to work effectively with others
  • Proficient IT skills
  • Potential flexibility to help with occasional early morning and evening functions
  • Must have a flexible attitude to working, and possess a willingness to work as part of a team

Reference: 33922998

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