Purchasing and Customer Service Co-ordinator

Responsibilities: 

• Managing a varied and high level of workload within the Supply Chain department.
• Processing Customer Orders and liaising with Account Managers.
• Co-ordinating with logistics providers, customers and sub-contractors to ensure cost effective and timely movement of product. 
• Purchase Order creation and processing for the business including production consumables.
• As appropriate engage in supplier resolution and engagement activity. 
• Working closely with the Planner/Scheduler to ensure supply issues are resolved immediately and that appropriate CAPA?s are developed to mitigate repetition. 
• Provide cover for the Materials Procurement & Production Planning functions
• To abide by all Health and Safety initiatives and protocols that are relevant to the site.

Additional Potential Responsibilities:

• Preparation of Production Works Order documentation
• Creating and amending Sales orders and Despatch Notes on the SAGE ERP system
• Database Administration ? SAGE and Generic Windows based
• Working with Supplier Quality to resolve supply/service issues in a timely manner in order to mitigate any risk to the production plans
• Working with Account managers in discussions with customers regarding orders, potential orders and new business.

Essential skills/Essential experience/qualifications: 

• Strong team player 
• Basic knowledge of supply chain management in a manufacturing environment
• Professional and positive approach
• Excellent communication skills 
• Enthusiastic, proactive and adaptable in order to deal with complex supply chain challenges 
• Personable and able to build a rapport at all levels 
• Ability to prioritise a heavy workload and recognise business critical tasks 
• Capability to digest information quickly and act decisively 
• Good level of interpersonal, influencing and negotiation skills required
• Tenacious, resilient and self-motivated 
• Must be proficient in the use of MS Office and in particular possess strong Excel skills

Desirable Experience: 

• MRP/Procurement via an ERP IT solution ideally SAGE 1000
• Production Scheduling knowledge
• Familiarity with the Quality systems associated with a highly regulated industry

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