Programme Coordinator

Are you passionate about maintaining compliance and following processes?

Do you want a role where you can utilise your key skills in stakeholder engagement and continuous improvement of programme processes?

Then consider the role of Employment Adviser at Reed in Partnership!

Please note, internal applications for this role close on 09/10/2026.

Who we are:

Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

What is the role about?

The Programme Co-ordinator is responsible for coordinating programme operations, stakeholder engagement, quality assurance processes and compliance requirements to ensure the successful delivery of contracted services. The role acts as a central point of coordination between operational teams, external partners and support functions, ensuring that programme activity is delivered efficiently, accurately and in line with contractual requirements.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Maintain accurate participant, stakeholder and programme records across relevant systems.
• Monitor operational activity to ensure contractual processes are completed accurately and within required timescales.
• Produce and analyse management information reports to support operational decision-making.
• Coordinate actions arising from audits, reviews, commissioner requests and internal meetings.
• Maintain programme documentation, operating procedures and process guidance.

Working Together

• Develop relationships with local stakeholders, referral partners and community organisations and introduce them to the Engagement Officers
• Act as a key contact point for external partners and respond to stakeholder enquiries in a professional and timely manner.
• Coordinate and support stakeholder meetings, forums and partnership events.
• Support the identification of referral opportunities and partnership development initiatives.
• Work collaboratively with operational teams to identify gaps in local provision and coordinate appropriate solutions.
• Represent the programme at meetings, events and networking opportunities as required.
• Ensuring Invoice and financial requests are paid within the defined timeframe

Being Fair, Open, and Honest

• Undertake quality assurance reviews of participant records, files and programme activity.
• Identify trends, risks and improvement opportunities through quality monitoring activity.
• Provide feedback and recommendations to Team Leaders to support service improvement.
• Support the implementation of quality improvement actions and best practice initiatives.
• Maintain audit trails and evidence required for internal and external assurance activities.
• Assist in preparing for commissioner audits, external inspections and internal reviews.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website.

The Programme Coordinator role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference.

Essential Attainments:

• Experience of working within a contract-driven, target-focused environment.
• Experience of stakeholder engagement and partnership working.
• Experience of administrative coordination and management information reporting.
• Experience of quality assurance, compliance monitoring or audit activities.
• Experience of maintaining accurate records and database systems.
• Strong knowledge of Microsoft Office applications, particularly Excel.
• A minimum of two A-Levels or an equivalent Level three Diploma.

• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria:

• Excellent organisational and planning skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and identify trends or issues.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with internal and external stakeholders.
• Ability to manage competing priorities and work to deadlines.
• Strong problem-solving skills and proactive approach to continuous improvement.
• Ability to interpret and apply policies, procedures and contractual requirements.
• High level of professionalism, integrity and accountability.
• undefined

Desirable Criteria:

• Experience within employability, skills, welfare-to-work or public sector programmes.
• Experience supporting contract mobilisation or implementation projects.
• Experience of conducting quality audits or compliance reviews. Knowledge of commissioner reporting requirements.
• Understanding of local stakeholder networks and community provision.