Product Trainer, Software

Posted 14 November by Arc IT Recruitment
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Product Trainer, software
£30K-£33K plus benefits
Brighton

Product trainer is required by a vibrant Brighton-based software house. This role will see you producing training material, (including e-Learning) and delivering high quality product training and updating existing materials as necessary.

Responsibilities:

  • Deliver modular Customer Product Training across the Company's portfolio, which is to include face to face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer's request
  • Create Training Material, E-Learning, On-Line Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines
  • Design and deliver internal training in new and existing product functionality to support employee's development
  • Ensure training materials are produced and maintained in a professional and timely manner to support the company software delivery programme plan
  • Ensure that integration of software releases is fully supported from a training perspective
  • Assist with responding to customer training queries and the planning of future training events
  • Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases
  • Report on training statistics and feedback and making recommendations where appropriate.

Experience Knowledge and Skills:

  • A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers
  • Sound experience of undertaking a training needs analysis and designing / developing suitable training material, including User Guides
  • Must be an excellent communicator both verbally and written, with sound presentational attributes
  • Highly focused and organised, able to prioritise workload
  • Professional, articulate and confident when operating in the customer domain
  • Flexible approach to work, able to work alone or as part of a team
  • Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location)


Desirable:

  • Knowledge of the software development industry and Agile methodologies
  • A relevant training qualification e.g. the CIPD Certificate in L&D Practices
  • Experience of developing E-Learning and On-line help training material
  • A relevant technical authoring qualification e.g. Adobe Captivate

For a full consultation, send your CV to Arc IT.

Reference: 39369543

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