Product Quality Complaint Analyst

Are you an experienced quality professional? Or, are you a recent graduate within a scientific discipline?

We are recruiting for a QA Analyst to be responsible for reviewing, evaluating, investigating and closing complaints including escalating potential reportable events for evaluation of reportability.

The successful candidate will be joining a global rapid diagnostics testing business based in Dundee, working 37.5 hours per week 08:30-16:30 Mon to Fri.

This position is offered as a contract opportunity for 12 months initially, with the potential to be extended or turn into a permanent position.

Responsibilities:

• Review, evaluate, investigate and close complaints, incl. escalate potential reportable events for evaluation of reportability
• Respond to inquiries regarding ATN products from customers and employees in other parts of the company
• Attend meetings with the intake sites departments, incl. perform active product follow-up with them
• Perform customer data analysis to identify product and market related trends as part of requested complaint searches, e.g. as part of CAPA investigations
• Prepare procedures that ensure good work processes in the department and that systems and documentation meet the requirements of GMP, ISO13485, and other relevant standards and regulatory requirements

Experience & Qualifications:

• Bachelor's degree in natural sciences or equivalent technical discipline, or Master's degree in natural sciences or equivalent technical discipline
• Experience in complaint administration
• Experience from work with quality assurance, production and/or quality control according to GMP / ISO 13485 requirements
• Knowledge of diagnostics products' technology, applications and expected performance

If you are a recent graduate, or someone with exposure to the complaints field we would encourage you to apply.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.