Portal Administrator / Scheduler- Ref23504

Portal Administrator / Scheduler - Newcastle Upton Tyne

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Portal Administrator/Scheduler

• Competitive basic salary of up-to £26,000
• Royal London Pension
• Life Assurance x3 of Salary
• 20 Days holiday, increasing each year up to 25 days

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......

Our Portal Administrator / Scheduler

Play an essential role in providing an effective and professional service to our customers, acting as a single point of contact for our customers whilst providing excellent customer support.  Whilst efficiently and profitably scheduling and dispatching service and maintenance engineers in order to complete correcting and preventative maintenance visits in line with customer requirements and industry standards.

The role requires a proactive approach and excellent personal interaction with both internal and external customers. 

• Monitor client portal ensuring all information up to date in line with specific customer instructions.
• Update C4W adding jobs and scheduling engneers attendance.
• Scheduling all work in line with Service Level Agreements (SLA's).
• Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch and attendance of first job d monitor throughout the day to ensure job completion.
• Booking of works with sites in accordance with customer and site requirements.
• Processing of orders to ensure all work is carried out in time to allow invoice to be created.
• Management of customer queries and complaints through to completion.
• Compare data from the customer's database and our database to ensure both systems are aligned.
• Escalate any potential problems management.

Requirements

Who We're Looking For

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this opportunity, we are specifically looking for candidates who offer:

• At least 2 years' experience in a scheduling / planning / coordinating role.
• Experience of scheduling field based colleagues, such as engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed.
• Familiarity of using in house and external systems and databases - Cash4Windows (C4W) would be a significant advantage, but not mandatory.
• Excellent administration and computer skills.
• Proactive approach to management of workload.
• Strong organisational skills.
• A Clear communicator.

Benefits

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Competitive basic salary upto £26,000
• Royal London Pension
• Life Assurance x3 of Salary
• 20 Days holiday, increasing each year up to 25 days
• Additional Birthday Holiday
• Mental Health & Well-being Scheme
• Paid Refer a Friend Scheme
• Employee Recognition Scheme
• Development & Progression opportunities
• Free Onsite Parking

About Marlowe Fire & Security Group

Marlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.

Our Business Include:

1. Marlowe Fire & Security Group

2. Marlowe Fire & Security

3. Alarm Communications

4. Griffin Fire

5.  Hadrian Technology

6.  Marlowe Kitchen Fire Suppression

7.  FAFS Fire & Security

8.  MJ Fire

9.  Morgan Fire Protection

10.  Victory Fire

11.  Clymac

12.  Marlowe Smoke Control

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

RIGHT TO WORK

Marlowe Fire & Security Group do not offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.