Polish Speaking Customer Service Representative

Rewards and Benefits on Offer

• Immediate start date.
• Varied and interesting job role.
• An opportunity for a permanent job, after the temporary assignment.
• Friendly, enjoyable and positive customer calls and emails
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

Our client is a well-established and highly successful company based in Newcastle. They are currently looking for a Polish Speaking Customer Service Advisors to join their team, initially on temporary basis for a 3-6-month period. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing

• Providing professional and efficient customer sales and service in all duties
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
• First contact resolution of customers and client’s queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

About You

• It is essential you are fluent in written and spoken Polish and English.
• Any previous customer service experience would be preferred.
• Good proficiency and navigation skills around a pc, excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• Flexible to work at all times including evenings and weekends. You will work 5 days out of 7 - Monday to Sunday, and on a shift pattern, from 08:00 to 20:00, though generally 8-hour shifts.