Platform Engineer

Job Purpose: Platform Engineer

To be responsible to the Platform Manager and technical leads for the Platform team.

To administer and maintain the Platform systems including preventive maintenance and the investigation and resolution of incidents and problems.

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Responsible for the installing, upgrading, operation, control, maintenance and effective use of defined Platform infrastructure.

Key Responsibilities Platform Engineer

• Support and administration for NCCs server and operating Systems Platform inclusive of Wintel, Linux, Vmware and administration of our Azure Tennant
• Support and administration for NCCs core systems inclusive of Active directory, SCCM, Encrypted email, certificates, file share and Azure management,
• Within an agreed framework, takes support and administration responsibility for the provision and update of processes, procedures and systems for the Platform Team.
• Implements strategy, processes, procedures and systems for allocated Platform infrastructure to maximise availability and accessibility and to provide a consistent and efficient ICT Service to the Authority.
• Puts in place and maintains procedures and tools for the correct recording and progressing of requests for monitoring and support of defined Platform systems. Ensures that appropriate tools are available and that staff are trained to use them, and that adequate documentation for the services supported is available and kept up to date.
• Responsible for support and administration and technical use of processes and procedures, tools and techniques for monitoring and managing the performance of allocated ICT systems, in respect of their agreed contribution to business performance and benefits to the business. Monitors performance and takes corrective action where necessary.
• Implements policy to ensure ICT services is capable of supporting current and future needs of the Authority and improve the quality of services delivered.
• Contributes to the preparation for new or changed services, adherence to the defined change process and the maintenance of regulatory, legal and professional standards.
• Works and liaises with other ICT teams and service tower providers in order to diagnose and fix associated service affecting issues.
• To motivate fellow team members both internal and external.
• To mentor less team members to develop their skills, experience and capability

Key Accountabilities Platform Engineer

• To the Platform Manager and technical leads for the day to day support and administration of the Platform Team
• To the Platform Manager and Senior Management Team for delivering services to agreed SLAs, within budget and to the required standards.

The post holder will perform any duty or task that is appropriate for the role described

Education and Knowledge Platform Engineer

• Educated to degree level and/or holds a professional qualification and can demonstrate proficiency in the area of technical specialism.
• Demonstrates current and thorough understanding of developments in the application of ICT and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has achieved high levels of proficiency in the task of ICT Platform administration or has gained wide-ranging experience as a support and administration engineer demonstrating a good understanding of the use of ICT systems, and has substantial experience of handling user contact.
• Has good oral communication skills and takes an analytical approach to problem solving. Is thoroughly familiar with the concepts and practices required to implement and support effective IT solutions within NCC.
• Specialist Knowledge/Skills Platform Engineer

• Shows the ability to delegate effectively to more technical staff, whilst maintaining full management control.
• Demonstrates a high level of knowledge of IT systems and solutions and their effective implementation with an understanding of NCCs current technology base and emerging technologies.
• Demonstrable support and administration skills and experience of key infrastructure technologies such as Servers, Communications, Operating systems, admin tools etc.
• Has proven project and people management skills with knowledge of NCCs policy framework, management structures and reporting procedures.

Experience Platform Engineer

• Five years relevant work experience within an ICT Systems Support or Technical ICT environment.
• Has achieved high levels of proficiency in the task of ICT administration or has gained experience (typically five years full time or equivalent) as technical team lead demonstrating a good understanding of the use of ICT systems, and has substantial experience of handling user contact.
• Demonstrable ITIL and organisational skills, appropriate to the management services delivered in a multi-tenanted & multi-tasked work environment with strong Active Directory skills and understanding on how Group Policys work