Posted 30 July by REED
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I have partnered up with a company based in Medway City Estate who are looking for a Resource Planner to ensure effective run of the Customer Service team.

The job role will also include management of SLAs forecasting and reporting to the Customer Service manager. 


  • Use forecasting skills to understand and report on resource need
  • Create in depth plans for peak trading times and manage how resources will be used throughout the year
  • Complete the department rota on a monthly basis, ensuring phone cover for all brands within the group
  • Plan and roll out timetables for the team on a daily basis, including break times
  • Use available reports to understand how SLAs can be maintained and improved
  • Develop and maintain a close relationship with the HR teams to guarantee recruitment success
  • Assist HR in procuring new recruits and work with the Customer Service manager and team leader to successfully recruit
  • Work with the senior team to develop training plans for all new starters
  • Keep record of all absences and lateness and report back to the Customer Service manager
  • Keep accurate records of the department’s training requirements and help the senior team to establish training plans for all existing staff members

The Ideal Candidate: 

  • Have proven skills in forecasting, planning and managing resources
  • Have experience in creating/managing rotas and timetables
  • Understand the needs of the retail business and the peaks and troughs involved within the department
  • Have proven understanding of the needs of a customer service environment
  • Be able to build and develop effective relationships both within the team and as part of the wider business
  • Be highly organised with great attention to detail
  • Be able to manage own workload


- £25,000 

- Full time Permanent position

- Immediate start!

- Monday to Friday 9am-6pm

Reference: 38471243

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