Pensions Team Manager

We’re growing and want you to be a part of our journey.

Our pensions administration is focused in four offices: Reading, Croydon, Birmingham and Manchester. We currently have a vacancy in Croydon for a Pensions Team Manager / Pensions Admin Manager. This role has a hybrid workstyle.

Role and Responsibilities:

• Supporting the set-up and transition of new schemes.
• Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
• Monitoring and managing team workloads.
• Managing the delivery of routine project work (such as annual pension increase exercises) as well as ad hoc projects (such as GMP reconciliations/equalisation) including liaison with consulting teams and/or our project support team.
• Overseeing the accurate delivery of high-quality work by the team.
• Reviewing reports prepared for Trustees and, when required, calculations for members.
• Supporting and training other less experienced administrators.

Experience and Competencies Required:

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• The ideal candidate is expected to have experience working as a pensions administration manager (or extensive experience as a senior pensions administrator) in a consultancy based environment that provides third party administration.
• Excellent communication and interpersonal skills.
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.
• Excellent verbal and written English communication skills.
• Experience of working in a client facing role.
• Experience of carrying out and checking manual pension calculations.
• Experience of checking all aspects of pensions administration tasks.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company’ days - a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• Where required study support including study days, materials and exam entry support.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.