Patient Services Administrator

Posted 15 May by Acapella Recruitment
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Corsham, Wiltshire

Working Hours: 37.5 per week, between 08:00 & 20:00 Monday to Friday, (including Saturday’s on a rota basis)

Commit to excellence.  Join the team “Where patients come first”.

About the company

Our client is a specialist pharmacy and clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.  The compounded drugs used in its drug services are provided by its sister company, which also produces over 3,000 aseptically compounded injectable pharmaceutical products each day for hospitals and patients across the UK who are fighting cancer, living with chronic illness or in need of pain relief.

They have recently invested in a new, multi-million pound manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath.  On offer is an unrivalled opportunity to join a successful, expanding company with a great team spirit.

They are looking for someone that is passionate about making a difference to patient lives, dedicated to improving company processes, has a drive to be an expert in what they do, wants to be part of their fantastic company community and is as committed to their career training and progression as the company is. Do you have the qualities that they are looking for? If so you could join their friendly and dynamic team.

About the role

They are looking to recruit Patient Services Administrators to support their homecare team, being an essential point of contact with patients or their representatives.

The role will entail, but not exclusive to:

  • Contacting patients by telephone or email to arrange deliveries
  • Scheduling deliveries to patients via 3rd party subcontracted logistics
  • Maintaining accurate electronic records of calls to and received from patients within the Patient Management System
  • Handling documentation including patient registration forms and prescriptions
  • Active management of prescription orders
  • Performing accuracy checks upon receipt of prescriptions and other documentation
  • Handling patient and customer queries

About you

Our client believes in developing their staff, which is why it is important to ensure anyone joining the team have the following skills and attributes:

  • Excellent communication skills
  • An ability to follow strict processes and procedures is essential
  • Must be computer literate with experience in all Microsoft packages
  • Have a high attention to detail
  • Have a flexible working approach
  • Be competent at call handling
  • Be motivated and reliable with a good work ethic
  • Be a team player

This is an exciting opportunity to develop your knowledge in the homecare setting and to contribute for a positive patient experience. Due to the nature of the company and this position all successful candidates will be required to complete a Disclosure and Barring Service (DBS) application.


In return they offer rewards and benefits including:

  • Salary £17,979 per annum
  • 29 days holiday (including bank holidays) increasing to 34 days with service
  • Company bonus scheme upon successful completion of probation
  • Generous Pension scheme
  • Life Assurance
  • Additional non-contractual benefits including free breakfast, fruit and outdoor gym

How to apply

Please apply with a covering letter and CV.

Closing date for applications is ongoing due to their continued growth.

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  By applying you also agree to our Privacy Policy:

Reference: 40391493

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