Partner Support Advisor Billing

Role: Partner Support Advisor (Billing) 

Location: Brockworth, Gloucester

Competitive Salary: £23,000 Per Annum

Fantastic Hours: Monday to Friday 09:00-17:30

The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the “front line” of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients.

You'll be great in this role if: 

- You're a strong communicator with excellent attention to detail and accuracy 

- You can empathise with customers and have a naturally helpful attitude 

- You're IT literate and have a desire to learn and improve

- You can work independently, on your own initiative as well as part of a team 

- You have tons of enthusiasm, self-motivation & a willingness to operate flexibly 

- You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels

- You understand the need for diligence with reporting and can identify any risk areas

- You have beginner to intermediate knowledge of Excel

What you’ll be busy doing: 

- Answering and responding to Partners billing queries via telephone or email

- Liaising with internal teams to resolve billing queries

- Completion of routine administrative duties

- Run reports and updating spreadsheets

- Monitor and report on business impacting issues relating to key accounts 

- Liaising with internal and external auditors and dealing with irregularities as they arise 

- Work on several tasks at once and prioritise own workload as operationally required 

- Ensure correct and accurate information on customer accounts is always maintained

- Support the Billing Manager with ongoing improvements to the billing function

Onecom Perks and Benefits:  
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech 
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs