Job role:  New Enquiries Specialist (Legal)

Location: Manchester, Trafford
Job Type: Full-time, Permanent
Working Hours: 09:00 - 17:00

Salary: £24,000

Are you a recent Law Graduate looking to kickstart your career in a dynamic and award-winning personal injury practice? If you’re confident, enthusiastic, and eager to learn, we want to hear from you!    

About Our Client

Join a friendly and inclusive team in Manchester, known for its supportive environment and commitment to professional growth. Our client specialises in personal injury cases, handling high-level incidents mostly, but covering a wide range of cases. As one of the top firms in the area, they pride themselves on their accredited gold-standard service and dedication to their clients.

Role Overview:

As a New Enquiries Specialist, you will be the first point of contact for potential clients, managing initial inquiries and onboarding new cases. Your role will involve:

• Responding to new inquiries via phone and email.
• Assisting clients with insurance policies.
• Scheduling appointments with enquiry agents.
• Sending out initial paperwork and gathering relevant case documents.
• Collaborating with partners and fee earners to assess cases.
• Utilizing online systems such as AskCu, AskMid, and ELTO.
• Preparing Claim Notification Form paperwork for the Claims Portal.
• Supporting fee earners as needed. 

Ideal Candidate

We are looking for someone who:

• Holds a Bachelor’s degree in Law or another legal field.
• Has a passion for client care and a desire to learn.
• Demonstrates strong attention to detail and organizational skills.
• Is a team player with excellent communication abilities.
• Is eager to get their foot in the door and make their mark in the legal industry.

Benefits

• Casual dress code
• Company events and wellness days
• Company pension scheme
• Free flu vaccinations
• On-site gym and parking
• Health and well-being programs
• Referral program