Outbound Debt Collections Specialist - (Utilities / Energy)

Ref: 14593

Role: Outbound Collections Specialist - (Utilities / Energy)

Location: Leicester full time and part time positions available

Salary: £25 -30k plus competitive bonus structure

Summary

Do you have at least 2 years Outbound Dialling Collections or Outbound Sales experience in either B2B or domestic customers environments? If so, we are partnering with a well-established growing Energy Supplier looking to expand their team, responsible for collecting outstanding debt. You will specialise in helping higher-risk customers become debt free as quickly but sustainably as possible. You will optimise commercial outcomes and customer experience. So, if you are a credible, professional, high-energy individual who is target driven enjoys being on the phone then this is the job for you. Help our client to redefine standards in the Energy Collections B2B industry.

Responsibility

• Making high volume outbound calls to B2B customers
• Calling B2B customers - 80% outbound, 20% inbound calls
• Having lots of great conversations with customers in debt, all day, every day
• Collecting debts over the phone
• Resolving obstacles to customers becoming debt free
• Accurately tracking your own performance
• Actively liaising with other debt functions if joint solutions are required

Experience

• 2 years plus of outbound dial experience
• Focused - You have the drive and self-discipline to make high volume outbound calls and have great customer conversations.
• Negotiator - You already have effective telephone and negotiating skills
• Assertive not aggressive - respectful and highly professional manner
• Target Driven - You’ll relish being performance managed to outbound dial collection targets
• Achiever - You understand the difference between effort and success
• Great communicator - Highly confident on the phone talking to customers