Order Admin and Placing Advisor

Client Overview:

Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. As an award-winning business, they offer a fantastic set of benefits and opportunity for development.

Overall Objective and Scope:

The purpose of this team is to deliver the effective management of open orders. Delivered through the management of manufacturer, dealer and charging partners to ensure an efficient and successful delivery of new vehicles to drivers. The successful candidate will be responsible for working within the Order Admin and Placing Teams assisting in all areas of the department, providing customer service excellence. The Order Admin and Placing Teams are highly visible within the business, therefore dedication to consistent strong performance is key to meet set order targets each month. This role includes the preparation of contracts and ordering of vehicles.

Key Duties and responsibilities:

• Ensuring all orders are captured within a 24 hour turn around.
• Prepare contracts ensuring all key details and requests are included.
• Use proactive communication to ensure contracts are sent and received within SLAs.
• Liaising with dealers to ensure vehicles specs are accurately and effectively ordered.
• Building and maintaining mutual beneficial relationships with the dealer network.
• Placement of all customer quotes with most competitive supplier.
• Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
• Highlighting vehicle specification issues and working with the dealers and customers to ensure we meet a happy resolution.
• Prioritising stock vehicles and committed stock deals to ensure a fast turnaround.
• Confidently contacting drivers and employers to resolve issues regarding contracts and vehicle updates from the dealers.
• Managing and investigating complex issues by taking ownership of the case.
• Supporting the achievement of the delivery process by successfully and effectively processing requoted orders with great attention to detail.
• Liaising with insurance partners for VIP drivers
• Updating customers on progress of quotes via email or phone as required
• Case management and responses within agreed hourly and Daily KPIs
• Handling inbound calls and confidently contacting drivers and employers to resolve any queries.

Person Specification:

• Excellent verbal and written communication skills
• Excellent knowledge of Excel.
• Analytical thinker.
• Polite and professional telephone manner.
• Proactively looks for how to do the best job.
• Asks questions to gain further context and impact.
• Self-starter with high skill levels of organisation and time management.
• Thrives when working as part of a team.
• Ability to flex and prioritise to meet varied business pressures.
• High accuracy levels and attention to detail.
• Confident in handling conflict.
• Ability to explain how to others.
• Motivated by and understands the importance achieving targets.
• Focused on the solution not the problem.
• A positive view, driven to make things better.
• Motivated by analysing data to find the root cause.
• Holistic thinker who looks for the best result not the easiest fix.
• Detailed and methodical.
• Creative and future thinking, not bound by current situations.
• Able to co-ordinate many / complex steps to get results.
• Talent for making the complicated, simple.

Values:

Upholds the companies value for working in a forward-thinking manner, delivering results through integrity and the use of respect. Works smart to improve the future business as an individual and through great teamwork.