Operations Specialist

Posted 13 June by Post My Job Ltd Easy Apply

As an Operations Specialist you will be responsible for supporting the company’s publishers, publisher advocate team, and demand management teams. This role requires daily communication with publishers to ensure their needs are met from campaign performance, troubleshooting ad issues, and strategic growth. This position is with the Operations Team as well as the Publisher Advocates and requires strong written and verbal communications skills.

JOB DESCRIPTION

  • Primarily responsible for internal support of publisher advocate team and external support of the company’s publisher base
  • Responsible for handling internal support cases to assist the publisher advocate team
  • Manage external support cases such as; responding to publisher inquiries and technical support questions
  • Manage and assist with support cases from internal Demand team
  • Assist in troubleshooting and resolution of ad delivery issues encountered by publishers
  • Monitor publisher site submittals for daily approval
  • Contribute to ad trafficking responsibilities
  • Debug javascript advertising tags ensuring delivery of creative as dictated by targeting rules
  • Monitor live campaign performance to manage discrepancy issues
  • Contribute to rotating schedule of weekend operational support
  • Creating and troubleshooting PMPs (Private Market Place)
  • Pulling SSP / DSP reports (Supply Side Platform/Demand Side Platform)
  • Analyse and monitor key buyers in our exchange and identify key trends
  • Liaise with demand side clients

QUALIFICATIONS

  • Proven problem-solving skills
  • Analytical skills with an established approach to quantitative analysis
  • Exceptional spreadsheet skills
  • Strong communication skills with the ability to translate quantitative numbers into recommended actions
  • Ability to work in a fast paced, dynamic environment
  • Experience using client side (browser) debug tools such as firebug or developer tools
  • Organized with ability to work on multiple projects effectively
  • Experience working with html, css, javascript is a plus

Position Reports to: Operations Director

Please Note: When applying for one of our vacancies, we will create a private application on our website so that the employer can view and respond to you. If you would like to update or remove your CV from our website, you can login and delete it at any time. We will send you login details when the application is made.

Required skills

  • HTML
  • JavaScript
  • Management
  • Spreadsheet
  • Technical Support

Reference: 35385799

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