Operations Manager - Homeless Prevention

ROLE PURPOSE:

Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.

The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be responsible for the effective management of the council’s allocation and re-housing services, including maintenance of the housing register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered.

The operational service delivery will be consistently accurate, flexible and responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered and that a culture of putting our residents first and continuous service improvement is maintained.

The post-holder will be responsible for leading and contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required to deliver corporate priorities. This includes working closely with social care services to support the move-on of families to suitable accommodation, leading on cross-service strategies and understanding the impact of housing decisions on other key service areas.

1. QUALIFICATIONS

(list)

Educated to degree level in a relevant field or equivalent experience.

Management qualification to diploma level

Member of a recognised professional body.

Expert knowledge in the operational delivery of statutory homelessness or housing allocations services

Evidence of CPD

2. STATUTORY or ROLE SPECIFIC REQUIREMENTS

Ability and willingness to participate in a rota system for the Emergency Out of Hours Housing Service, offering housing advice and sourcing emergency accommodation, if required.

Ability to work flexibly to meet the needs of the service.

3. EXPERIENCE

Significant management experience in leading a demand-led, front facing team involving interviewing and assessing clients need for assistance.

Experience of complex case work and the application of case work management systems.

A successful track record operating at a management level in a Housing or similar organisation.

Experience of identifying, developing and implementing innovative, cost effective, solutions that lead to improved business processes and service improvements using recognised improvement methods.

Experience of successfully managing a complex project involving a range of partners.