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Operations Lead

Posted 2 February by Evolve Recruitment Ended

Evolve Recruitment are recruiting for an Operations Lead to join a fantastic organisation based in Victoria, London. The purpose of this position is to grow the business substantially by 2020. You will lead the operational set up ensuring that all products are delivered in line with demand and manage the merchandising and fulfilment across all online channels.

Key Responsibilities:
·The Operations Lead will manage operation financial costs, ensuring cost efficiencies and quality targets are delivered, tracking and identifying overcharges and customer payments
·As the Operations Lead, you will oversee and manage fulfilment partner contracts and performance against Service Level Agreement
·Managing the operational RFP's, the Operations Lead will also be responsible for the set up and transition of fulfilment partners to deliver both .com and shopping channel delivery business requirements, working with procurement
·The Operations Lead will also be responsible for product upload/placement and support our trading lead on merchandising optimisation in line with stock across .com and DTC shopping channel merchandising across markets. Critical to drive awareness, up and cross sell objectives.
·Allocate, manage and coordinate stock forecast and delivery for all markets, including creating items and BOMs on database
·Responsible for inventory Management including Best sellers & optimising low sellers, identifying trigger products and bundle/gifting opportunities
·Responsible for delivering operational and trading reports from Shopify, including weekly stock allocation report, monthly stock report for finance reconciliation and monthly customer order RFM (recency, frequency and monetary value)
·The Operations Lead will manage the Customer Careline scope and teams for all markets, including: dealing with consumer queries, training Careline members, organising samples ordering and delivery of quarterly customer service report
·Responsible for delivery and reporting of customer and staff product reviews and tips, in line with content strategy
·Support in translations and proof reading for team
·Payment and invoice management for eCommerce team

Key Skills:
·Payment, invoice and budget management experience
·Stock control/merchandising experience
·Ecommerce or marketing operational experience
·Excellent project management skills
·Great communicating and influencing skills
·Proven negotiation experience
·Data driven mind-set, motivated by accuracy of information
·Experience working in an international environment (especially with French business)
·Multi-tasker and able to prioritise workload
·Experience with Ariba buying software
·Management of medium, complicated projects
·The ability to speak fluent French is strongly preferred

If you feel you have the skills and experience to bring to the role, please apply to Evolve Recruitment, Kingston upon Thames, Surrey UK.

Required skills

  • FMCG

Reference: 34383343

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