Operations Administrator

Operations Administrator
Watford
£27,000 - £30,000 + annual bonus

Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Sales Administrator/Operations Administrator.

Our client has been at the forefront of inspiring their customers with innovative products for  Many years. Now, as they continue to expand, they need a talented individual to manage orders, shipments, and stock to ensure a seamless flow of products to their valued clients.

Key Responsibilities:

• Efficiently manage sales orders, including data entry for independent, key customer accounts, and distributors, ensuring timely delivery.
• Act as a liaison between departments to coordinate work and facilitate product flow to customers.
• Handle marketplace orders, ensuring accurate processing, effective communication with customers, and timely product updates.
• Assist customers with product information requests, such as images, samples, and compliance documentation.
• Address any order issues promptly, escalating as necessary to ensure customer satisfaction. All done on ERP  and PLM systems.
• Utilise customer and warehouse portals, managing EDI orders for streamlined operations.
• Process invoice dispatches and follow up on pro forma payments.
• Collaborate with various teams across the business, including compliance and sales, to facilitate smooth operations.
• Review supplier manuals and ensure teams have necessary information for accurate and timely order fulfillment.
• Oversee any necessary stock re-work, ensuring proper cost management and approval.
• Perform any other duties as required to support departmental objectives.

Qualifications and Prior Experience:

• Minimum 2 years' experience in operations administration, preferably in sales, warehouse, or logistics.
• Proficiency in Microsoft Office suite is essential.
• Experience in the gift and/or beauty industry is desirable.
• Quick learner with a proactive and positive attitude.
• Excellent communication skills and relationship-building abilities.
• Highly organised with strong multitasking skills, thriving in a fast-paced environment.
• Ability to work independently while also being a collaborative team player.

What's in it for you?

This is an exceptional opportunity to join an innovative and passionate team where you can truly make your mark and grow professionally. Enjoy the vibrant atmosphere of their Watford offices, with perks including an early finish on Fridays, generous holiday allowance including your birthday off, discounted parking, an employee assistance program, and eligibility for an annual bonus. If you're ready to bring your FMCG experience to a role where you can thrive and contribute to a positive and upbeat environment, don't miss out! Apply today to seize this exciting opportunity.

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Keywords for this role may include; Sales Administrator, Operations Coordinator, Customer Service Representative, Inventory Controller, Logistics Coordinator, Shipping Clerk, Supply Chain Assistant, Sales Support Administrator, Order Processor, FMCG, Fast-Moving Consumer Goods, Order Management, Inventory Management, Logistics Administration, Data Entry Supply Chain Coordination, Sales Support, Order Processing, Shipping and Receiving, Stock Management