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Operation Executive for Tour Operator

Posted 6 February by Star Tours Ended

The role requires an individual to work within the operations department at our Head Office branch. The Operations executive will ensure that logistic criteria for upcoming tours are seen to. The individual must be able to liaise with management, employees and suppliers on a day to day basis to ensure that service requirements are met to the best standard. List of duties will include:

  • communicating reservations to appropriate suppliers world wide and ensuring that these are confirmed prior to arrival
  • preparing hotel and coach lists which suppliers will use to confirm reservations
  • preparing contracts with suppliers which outline arrangements through out the year
  • using trade lines to establish contacts through out the industry to ensure that services are continually improving and evolving
  • attending meetings world wide to discuss the future direction of the company and to establish trade links and networking
  • liaising with management regarding invoicing and supplier payments
  • liaising with employees the specific booking parameters of availability
  • liaising with employees the specific instructions required to ensure that the service is carried out accurately and efficiently
  • liaising with tour managers the specific instructions which they will require to ensure the tours which they conduct are efficient
  • liaising with suppliers and ground operators to the ensure the efficiency and standard of the products
  • co-ordinating tour managers with the responsibility of hundreds of clients to ensure the smooth running of itineraries and services provided

During these day to day activities, the following experience, qualification level, skills and attributes will be required:

  • minimum two years experience within the travel industry
  • fluency in Hindi or another Indian Language
  • graduate degree/ post graduate degree
  • experience within Indian tourist destinations
  • ability to travel abroad freely
  • flexibility of hours
  • to be on call during evenings and weekends

Required skills

  • Booking
  • Microsoft Excel
  • Tour
  • Hindi
  • Itineraries

Reference: 34405517

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