Onsite IT Engineer

Job Title: Onsite Engineer

Location: Middlesbrough, United Kingdom

Our esteemed client, a prominent technology solutions provider serving a diverse range of organisations in the UK, Canada, and the US, is currently seeking a dedicated OnSite Engineer to join their Service Engineering team. With a footprint in over 250,000 companies globally, our client is known for their expertise, innovation, and commitment to excellence.

Job Summary: The role of an Onsite IT Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems onsite.
Additionally, The Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across customers sites.

Key Responsibilities:

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
• Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems onsite.
• Required to perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
• Obtain/maintain a set of vendor certifications as required by our client to perform your role.
• Follow documented procedures both company and Client supplied and provide constructive feedback for continuous improvement.
• Always adhere to safety and ESD precautions.
• Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by our company.

Qualifications, Skills and Experience:

• Experience in IT Operational Service Delivery with hands-on experience with installing, troubleshooting, and fixing a variety of hardware devices including but not exhaustive Servers, Storage, and Networks in a Data Centre Environment, End user computing, PCs, Laptops, Tablets, Printer & Peripherals.
• The ability to install and configure software as per customer requirements.
• To obtain and hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
• Good all-round understanding of hardware maintenance/break-fix.
• Theoretical and practical approach to diagnosing problems.
• Ability to work independently on a wide range of products.
• Hold a full UK Driving Licence and be a confident driver.
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base.

Benefits:

• Competitive salary range: £27,000 - £29,000
• 25 Days Holiday + Bank Holidays
• Pension plan: 5% Matched for 2 years, 7% Matched after
• Overtime pay: Time and a half (except Bank Holiday), Double Time on Bank Holiday
• Healthcare options: BUPA, Dental
• Additional perks: Laptop, iPad Mini, Mobile Phone

How to Apply: Interested candidates are invited to apply here. We look forward to welcoming a new Engineer to our dynamic clients team!