Onsite Engineer

About Wavex

Wavex Technology is an award winning and independent Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. We design, deliver and manage solutions to meet our clients strategic and IT needs across Cloud (predominantly Azure), Infrastructure, Connectivity and End-User services.

About the role

You will be working as an Onsite Engineer for Wavex at a dedicated client site based in Battersea providing face to face technical support. The working hours are Monday - Friday, between the hours of 09:00am - 17:30pm (37.5hrs per week).

About the candidate

We seek a motivated and driven individual who thrives on pushing the boundaries of their knowledge. The ideal candidate is eager to learn new technologies and is committed to delivering exceptional support. Strong communication skills are essential, as you will provide comprehensive onsite support for desktop and end-user computing (EUC) issues.

Required experience:

• Administering Office 365 (configuring mailboxes, distribution groups, calendar permissions etc)
• Administering Active Directory (Creating new users, processing leavers, resetting passwords etc.)
• Supporting and troubleshooting Windows 7, 8, 10 and 11.
• Supporting and troubleshooting Microsoft Office and its core applications
• Experience with hardware and resolving ad-hoc break-fix issues that cannot be resolved remotely.
• Working within an ITIL aligned environment.
• Support users with mobile phone configuration and usage.
• Experience with printers and scanners.

Desired experience:

• AV (video conferencing) support, including Microsoft Teams, Zoom etc.
• Administering Azure AD and Intune / MDM.
• Administering Microsoft Server 2012/16/19/22, including Active Directory, DNS, DHCP and Group policy.
• Troubleshooting networking issues across Routers, Firewalls, Switches and Wireless Access Points.

Few highlights on benefits of working with Wavex:

• Basic salary £34,000 gross pa plus discretionary performance related bonus.
• 23 days annual leave then earn more leave with years of service.
• Day off on your birthday.
• Sponsored training and development, with unlimited access to Pluralsight platform.
• Wide range of Company benefits (Online GP service, Employee Assistance Programme, technology purchase discounts amongst others).
• Private Pension scheme.