Office Coordinator

CLIENT CARE COORDINATOR/ADMINISTRATOR

Manchester Full Time in the Office - No Flex - 9-5pm.

Salary: £21,255.

We are seeking a dedicated client care coordinator/administrator to join our client's dynamic team. They provide business services across HR, H&S and Employment Law Services across the UK.

If you excel in communication, organization, and thrive in a collaborative environment, we invite you to apply and be an integral part of their client-centric team.

You will be required to deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain.

The role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails.

Day-to-Day Responsibilities

• Answer incoming calls with minimum waiting time in a professional manner.
• To evaluate each request made over the phone and allocate them accordingly.
• To ensure the highest level of customer service is adhered to.
• Ensuring cover has arrived before leaving the switchboard so the phones are always manned.
• Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols.
• Logging service issues
• Logging retention opportunities
• Overflow of advice calls logged on to Advice system.
• Stamping, sorting, logging, and allocating incoming post for the department.
• Ensuring flowers and hampers are ordered within protocols.
• Update additional callers lists within protocols.
• Expired member letters posted within SLA.
• Ad hoc project work

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

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