Office assistant/ Front of house - Housing

Office assistant-Housing/ Front of House
Permanent
27-28k Onsite

Your new company
Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Their flagship site at South Kensington has 37 flats housing individuals, couples and small families. They are a short walk from the tube and Imperial College.
They are an ambitious organisation and see South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using their rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities. They are a not-for-profit organisation and use their surpluses to ensure they have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential.Your new role
This is an exciting role for someone who cares passionately about providing the best possible experience for our students.
You will be running our reception desk but also working with colleagues at Zebra, to ensure the building runs smoothly, whilst also helping with our general administration and applications along with data inputs.You will be the friendly face of Zebra to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.Duties

• This is a front facing/reception role
• To provide a friendly welcome and efficient customer service over the phone.
• Provide an in-person reception for guests and visitors to our office- front facing.
• Manage the Receptionist/Housing email inbox.
• You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra.
• To answer residents' queries regarding bills, departure dates and other general enquiries day-to-day.
• Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database.
• To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces.
• To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents.
• To work with our Health and Safety Manager and ensure the building and our residents & staff are safe.
• You will liaise with accommodation teams at local partner universities.
• To issue contractor passes and keep accurate records on sign in sheets.
• To manage lost property and parcels.
• You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry.
• To work as part of our Zebra team and carry out other reasonable requests.
• Data inputting and looking after applications

Requirements

• Organised, flexible and dedicated.
• Excellent customer service skills.
• A professional phone, email and personal communications manner with a passion for excellent service.
• Dependable, enthusiastic and an excellent team player.
• Competent with Microsoft Office and experienced with learning new systems.
• Data entry skills required.
• Previous Reception experience is preferred but not essential.
• Experience in Student Accommodation would be useful but not essential.
• A background working within housing is preferred but not essential.

What you'll get in return

• Generous pension scheme
• Good annual leave packages that rise
• Annual salary increases

and more!
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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