NOC 2nd Line Network Engineer

Generating demand through engagement.

Building connected communities.

Wholesale only.

Join FullFibre's Elite Tier 2 NOC Team - Where innovation meets connectivity.

Are you ready to shape the future of connectivity? We're thrilled to announce our merger with Digital Infrastructure and are on the lookout for passionate individuals to join our newly combined powerhouse, FullFibre, as Tier 2 NOC Engineers. If you're driven by innovation, passionate about providing exceptional customer service, and thrive in a dynamic environment, this role is for you!

Key Responsibilities

• Provide second-line support to customers, resolving technical issues with efficiency and precision.
• Diagnose and troubleshoot network connectivity problems adeptly, ensuring minimal downtime for our valued clients.
• Collaborate with a growing team to maintain the smooth operation of our cutting-edge full fibre network services.
• Log and document customer interactions and technical issues meticulously, escalating complex problems when needed.
• Stay ahead of the game by understanding the latest in optical fibre network technology and supporting key infrastructure projects.
• Utilise in-depth knowledge of optical fibre network FTTH/FTTP transit technology to troubleshoot faults and performance issues effectively, providing specialist support when needed.
• Provide technical input into key infrastructure projects, ensuring alignment with business objectives
• Assist in network changes and conduct key impact analysis to ensure smooth operations.
• Share knowledge across the business and liaise with XGS PON vendors to track firmware upgrade requirements.
• Conduct staging and testing of networking equipment to meet design requirements and optimise performance

What we're looking for:

• Expertise in engineering or network support, with a knack for supplier interaction.
• A higher education graduate in IT, networking, or related fields is desirable.
• Previous experience in a telecom customer service or technical support role is preferred.
• Strong technical skills with the ability to troubleshoot network issues with ease.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Familiarity with ticketing systems and remote support tools.
• Ability to thrive independently in a fast-paced environment, managing tasks efficiently.
• Knowledge of Nokia FX series OLTs and ADVA FSP XG-400 series is advantageous.
• Cisco CCNP/Juniper JNCIP or equivalent certifications are a plus.

Working Conditions:

• Hybrid working model: 60% office-based, 40% remote.
• Choose between our Exeter or Ledbury office locations.
• Emphasising safety: FullFibre prioritises a safe working environment for all employees, ensuring confidence in their abilities and fostering a culture where they can thrive.

Ready to join the revolution and be part of a team that's making a real impact? Apply now and help us build a future where connectivity knows no bounds. Together, let's bridge the digital divide and unlock endless possibilities with FullFibre.

FullFibre is proud to be an equal-opportunity employer, fostering a diverse and inclusive workplace. If you need assistance during the recruitment process, reach out to us at recruitment@fullfibre.co.