New Claims Administrator

New Claims Administrator

Job Type: Full Time, Permanent

Location: Manchester

Salary: £Competitive

Benefits

• An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.
• A competitive base salary based on your level of experience & qualifications.
• Contributory Company Pension.
• Life assurance x 4 annual basic salary.
• 25 days holiday, plus bank holidays, with purchase/buy back scheme.
• X 2 CSR volunteer days.
• An extensive Employee assistance programme, including 24-hour private GP access, wellbeing, legal advice and access to various other lifestyle and family support and benefits.
• Up to £5000 employee referral bonus per successful introduction with no cap per annum.
• Various discounts on lifestyle benefits, such as retail and homewares, via our ‘AdvoPerks’ scheme.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Vacancy – New Claims Administrator:

Woodgate & Clark has its own repair network, Quadrassist, which was founded in 2013. The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services. 

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

The Role:

In line with our continued growth, we’ve created a new First Notification of Loss team within our Quadrassist brand.  The team are responsible for making initial contact with our policy holders and allocating the new instruction to the appropriate team member in line with service level agreements.

Exceptional customer service skills will be key for this role, combined with good communication skills and attention to detail. 

What you’ll be doing:

• Receive new claim instructions by e-mail, obtain and record all relevant information to bespoke template.
• Monitor ‘new claims’ mailbox for new claims notified in accordance with agreed SLA’s.
• Make initial contact with relevant parties and provide guidance as to the next steps in the process and what they can expect to hear next in accordance with SLA’s.
• Re-visit unobtainable policy holders and send emails to ensure a response and contact has been made.
• One the claims in concluded, record all payment details and upload settlement documents.
• Respond to queries raised by the policy holder, escalating if required.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.

About you

• Exceptional Customer service skills and the ability to demonstrate examples of your experience when applying.
• Able to handle enquiries professionally and confidently, making informed decision on the next stage of the process.
• The ability to put yourself in the policy holders position and manage conversations on the progress of repair work.
• Ability to work as an individual and also work with a team of professionals.
• Accurate keyboard skills.
• Competent use of technology.

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check.