Network Technician Apprentice

Employer Description:

For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given – professionally and personally – so our colleagues can thrive.

Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.

Our business is driven by our four company values (BOLD):.  be yourself; own it; love what you do; do the right thing.

Vacancy Description: 

• setting up and troubleshooting of VPN’s /NAT Routing/Rule based Policies;
• planning and implementation of changes following strict change control procedures;
• monitoring health status of gateways and reacting to issues;
• monitoring backup status of all managed service assets
• troubleshooting issues that are reported
• dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure;
• some Level 1 SOC alerts.

The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. 

Desirable Skills: 

We are looking for candidates with:

• an active interest in working in Networking and Firewalls; 
• excellent communication skills, both written and verbal;
• a self-starter with an ability to work productively in a remote working environment;
• an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates;
• decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc);
• experience/knowledge of the IT sector would be a plus.

Personal Qualities:

• team player
• fun Attitude
• ability to adapt and learn fast

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• a competitive Apprentice salary;
• a company laptop;
• a positive, communicative, flexible and supportive work environment, with regular feedback and reviews;
• monthly company updates via Teams, including strategy updates and Q&A;
• a working environment where active participation and input are encouraged;
• regular communication on a company, team and one-to-one basis;
• good employee benefits package (including life assurance, pension, EAP)
• 25 days’ holiday plus birthday holiday.
• free Gym onsite
• constant interactive events within the business

Future Prospects:

• availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings:
• Salary will package will grow rapidly with apprenticeship completion
• Chance for promotions whilst working closely with Line managers

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!