Network Engineer

Are you seeking an exciting new challenge in the IT industry? Our client, a prominent provider of infrastructure and managed services, is actively searching for a skilled Network Support Engineer to join their dynamic team.

• Handling escalated network and firewall inquiries from the service desk team, including troubleshooting hardware issues, monitoring bandwidth, and addressing general network issues.

• Providing on-site assistance for project-based installations of new equipment and systems as needed.

• Managing cases efficiently through the ticketing system (Sysaid).

• Monitoring network performance using platforms such as PRTG and Auvik.

• Applying expertise to aid customers in resolving cases and managing escalations.

• Meeting designated Key Performance Indicators (KPIs).

• Participating in an on-call rotation (currently 1 in 4 weeks) to support the 24x7x365 1st/2nd line service desk.

• Occasional evening, bank holiday, and weekend work may be required to accommodate client demands, such as change activities.

Rewards:

Joining our team comes with a plethora of benefits, ensuring your professional and personal growth. You'll enjoy:

• Competitive compensation
• Company-contributed pension plan
• Annual bonus scheme
• Comprehensive private healthcare coverage
• Engaging staff events and activities

Joining our team comes with a plethora of benefits, ensuring your professional and personal growth. You'll enjoy:

• Competitive compensation
• Company-contributed pension plan
• Annual bonus scheme
• Comprehensive private healthcare coverage
• Engaging staff events and activities

Are you seeking an exciting new challenge in the IT industry? Our client, a prominent provider of infrastructure and managed services, is actively searching for a skilled Network Support Engineer to join their dynamic team.