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At National Accident Law, home of National Accident Helpline, we live by our values of ‘We are curious’, ‘We are driven’, ‘We are passionate’ and ‘We are unified’, and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying government and the regulators to help ensure there is a strict regulatory framework to help protect consumers. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.&nbsp; ROLE PURPOSE Working closely with an expert team of Developers and Business Analysts, the objective of the role is to assist in the design, development, testing and refinement of business applications with specific focus on Microsoft Dynamics and Azure. Having had previous experience, you will work with an enthusiastic team on specific projects aligned to the organisation’s strategic road map.&nbsp;&nbsp; This role suits an experienced Dynamics professional who enjoys solving complex problems, influencing technical direction, and mentoring others while remaining hands-on. PRINCIPAL ACCOUNTABILITIES Design, develop, and maintain Microsoft Dynamics solutions in line with architectural and coding standards Lead the implementation of complex customisations including plugins, workflows, and integrations Translate business requirements into well-designed technical solutions Build and maintain integrations with internal and third-party systems using Web APIs, Azure services, and middleware Technical liaisons with Microsoft Gold partner platform vendor SKILLS AND EXPERIENCE Essential&nbsp; Extensive experience with Dynamics 365 CRM (on-prem) and MS Portals Experience with Dynamics 365 CE&nbsp; Strong C#/.NET experience, including custom plugins and workflows Experience with client-side development (JavaScript, form scripting, ribbon customisation) Experience working with Power Platform components (Power Automate, Power Apps, Dataverse) Ability to interpret user requirements and deliver secure and resilient technical solutions Strong communication and stakeholder management skills Desirable&nbsp; Experience with on-premise to cloud migrations or major Dynamics upgrades Experience working in Agile / Scrum delivery teams Microsoft certifications in Dynamics 365 or Power Platform PERSONAL ATTRIBUTES&nbsp; Proactive and self-motivated with a strong sense of ownership High attention to detail and pride in code quality Driven to meet deadlines Excellent attention to detail Collaborative team player who enjoys mentoring others Curious Driven Passionate Unified&nbsp; WHAT WE CAN OFFER YOU Annual leave: 25 days&nbsp;plus bank holidays Pension: 3% contributory Healthcare scheme:&nbsp; claim up to 1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us:&nbsp; volunteer in your community for one day each year Development Opportunities:&nbsp; training and development opportunities to boost your confidence, realise your strengths and develop your career with us. We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.&nbsp; But don’t just take our word for it, come and find out for yourself!&nbsp; Please note, we are happy to offer this role on a hybrid or predominantly remote basis with some travel to the office required.&nbsp; REF-227 841

Senior CRM Developer

We are happy to offer this role on a remote basis, with travel min. twice a month required to meetings in the North of England (typically Stockport). At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law. PURPOSE OF THE ROLE&nbsp; As the leader of our Serious Injury Team, you will be responsible for the successful management our expert serious injury file handlers and their caseload. You will be responsible for supporting the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently, securing the maximum win for both the customer and the business.&nbsp; AS SERIOUS INJURY TEAM MANAGER YOU WILL Oversee the delivery of high value intermediate and multi-track injury work Manage the day-to-day running of the team and full end-to-end employee cycle Lead, develop and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results and support in the development of the serious injury team assistant. &nbsp; Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service, making sure it feeds through the journey Ensure all cases within the team are prepared for issue and handled in a timely manner Monitor the teams KPI performance in line with the commercial needs of the business – including meeting and exceeding their WIP targets&nbsp; Ensure team’s knowledge is up-to-date and being correctly applied to drive operational efficiencies Create an environment that engages high performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies Act as an ambassador for quality, assessing cases for both training and coaching purposes, ensuring quality assessment is accurate to achieve regulatory and legal requirements Proactively establish and nurture relationships with key stakeholders both within and outside of the team to ensure that activities and performance of the team are in line with the needs of the business Maintain up-to-date knowledge of our market to ensure the team is and remains fit for purpose Be responsible for team file closure decisions ensuring that files are closed in a timely and appropriate manner Ensure that regulatory requirements are met and adhered to at all times, liaising with the company’s COLP and compliance function Ensure the team meet strict court deadlines Be well versed with CPR rules and relevant case law Work closely with medical and rehab providers to obtain best service and manage costs Become a point of technical contact for any Mazur related Directions – AP SKILLS AND EXPERIENCE REQUIRED&nbsp; Qualified Solicitor with experience in Personal Injury law Experienced managing a team of serious injury lawyers&nbsp; Experience of handling serious injury claims from a Claimant perspective with a strong billing history Technical expertise in the field of high value, complex, intermediate and multi-track work Demonstrate attention to detail Experienced in managing change and introducing new ways of working in a team Ability to analyse and interpret information to make decisions Ability to work interdepartmentally, managing stakeholder relationships constructively PERSONAL ATTRIBUTES&nbsp; People leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations Results driven, striving for the highest levels of employee engagement, performance excellence, and customer service standards Excellent customer care and communication skills Ability to cope well under pressure Strong negotiator, able to persuade and influence others Content working autonomously, taking high levels of ownership with a solution focused approach Confident and capable decision maker Manage risk to make commercially sound decisions Operate and thrive in a fast-paced organisation Values lead&nbsp; Keen to progress in the legal sector&nbsp; Confident and capable decision-maker Meticulous attention to detail Empathetic with good listening skills WHAT WE CAN OFFER YOU A competitive salary&nbsp; Annual leave:&nbsp; 25 days plus bank holidays&nbsp; Pension:&nbsp; (3% contributory) Healthcare scheme:&nbsp; claim up to 1,000 back with Simply Health Death in service:&nbsp; cover of 3 x salary Perks at Work:&nbsp; exclusive member discounts across a range of goods and services Community Day on us:&nbsp; volunteer in your community for one day each year We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.&nbsp; But don’t just take our word for it, come and find out for yourself!&nbsp; At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.&nbsp; Note, although advertised with the job title Serious Injury Litigation Manager, the successful candidate's job title will be Serious Injury Team Manager. REF-227 609

Serious Injury Litigation Manager

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