Multi-Modal Freight Forwarder

Freightserve are looking for either an experienced Export or Import person for a niche sector Freight Forwarder based in the Heathrow area.

Our client is a successful and well-established freight forwarder, currently going through significant growth. This company specialises in time sensitive cargo, predominantly in the aviation and pharmaceutical industries, where the highest levels of customer service are always required on a 24/7 basis.

The role is extremely varied where you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier and sea freight. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time. The client frequently transport dangerous goods, so any knowledge of hazardous cargo, would be advantageous.
In return, our client offers a fantastic working environment with a great reputation for staff retention where development and progression are rewarded.

Tasks and responsibilities:-

Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation including AWBs, CMRs and BOLs.
Submitting Import & Export Customs entries using CDS.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
Requirements

Skills and experience:-
Minimum 2 years experience in in a start to finish role in either Airfreight Imports or Exports
Customs entry experience (imports, exports or ideally both) with a great understanding of Customs procedures and the Customs Tariff.
Knowledge and awareness of dangerous goods.
Customer service - excellent telephone manner and communication skills.
Computer literate - high level on Microsoft Word/Excel.
Experience in time sensitive cargo including pharmaceuticals and aviation is advantageous.
In house systems - use of BoxTop or ASM Sequoia would be advantageous.

Additional remuneration for weekend/out of hours cover plus Christmas bonus.
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from an agile, young team of hard working, dedicated individuals with regular 3-month appraisals.
Friendly working environment where opinions and fresh ideas are actively encouraged.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.