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MRP Database Engineer

Posted 23 January by CMD Recruitment Ended

Job Description: MRP Database Engineer

Location: Larbert, Scotland

Hours of Work: 8:30am to 5:30pm Monday to Friday

Training Provided: Full Training in the Suite of software

Initial Duties and Responsibilities during Training / Learning period:

  • Answer phone calls from customers and Log calls on our internal helpdesk system
  • Listen to voice messages, Log calls and e-mail / call customer to make them aware their call has been received
  • Read any new support e-mails to support, Log calls and e-mail customer to make them aware their call has been received
  • Call customers and gather additional data about problems they have logged (Details of problem, example data (Nests / Parts / Post Processor / Database / Special tool data) as required
  • Create Update disks and send to customers
  • Create New Install disks, Allocate Hardware Lock Keys, Obtain License Documents (from our US office), package up and send to customers
  • Call customers to chase signed License Documents that were not obtained by Engineers
  • Assist during training courses

Skills / Attributes Required:

  • Good Verbal Communication skills
  • Excellent telephone manner
  • Work confidently within a team
  • Ability to plan activities and carry them out effectively
  • Ability to manage time effectively, prioritising tasks and able to work to deadlines
  • Strong knowledge of Microsoft based operating systems
  • Strong knowledge of Microsoft Office applications, including: word processing, spreadsheets, databases, internet and e-mail
  • Basic understanding of PC hardware set-up and configuration

Skills that are not essential but are required for the area of business:

  • Experience of using 2D CAD/CAM software.
  • Experience of using 3D CAD software.
  • Understanding of CNC machines would be a benefit, including the following:
  • OxyGas Cutting
  • Plasma Cutting
  • Laser Cutting
  • Waterjet Cutting
  • Knife Cutting
  • Router
  • Milling
  • Drilling
  • Punching
  • Press Brake

Duties and Responsibilities after Software training

  • Start looking into problems logged to see the solution
  • When calling back to get extra information start to try and solve the simpler problems
  • To ask for assistance for more complex problems from UK Staff.
  • To provide assistance to sales staff when other engineers are not available
  • To arrange for USA technical support where problems cannot be resolved in the UK.

Duties and Responsibilities after 3 to 6 Months

  • To provide first line helpdesk support to external customers, internal sales staff and Resellers, assisting them with software problems via remote sessions, phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To respond to enquiries from customers and help resolve software problems.
  • To maintain a log of any software problems detected.
  • To Support users in the use of software by providing necessary training and advice.

Longer Term Duties and Responsibilities can include

  • Provide customer training in Office.
  • Provide on-site training at a Customer.
  • Performing software upgrades and training at a Customer
  • Performing software installations for new Customer
  • Commissioning of post processors for new machines at Customers

A clean driving license is recommended for career progression

Should you require further information regarding this vacancy please contact either Lesley Price or Lisa White at CMD Recruitment for a confidential conversation.

Required skills

  • Helpdesk
  • MRP
  • IT
  • Engineer
  • Database Engineer

Reference: 34301276

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