Our client, a successful independent commercial lines broker has a vacancy for a Motor Fleet Claims Handler. Key responsibilities will include managing a multi class claims service for a dedicated portfolio of clients. You will ensure service standards are met or exceeded. Investigate the circumstances and quantum of a loss with a client, by correspondence, telephone call, instructing an investigator, or where operationally justifiable by a personal visit. To present the detail of a loss to insurers in a timely and accurate manner. Maintaining close liaison with insurers, account executives and policyholders to ensure an optimal outcome for the client. In addition to provide the statistical information required by the account handling team. Where authority is delegated, adjusting the loss according to policy coverage.
Other responsibilities will include contributing to discussion leading to change in management solutions. Coaching and providing on the job training to less experienced colleagues. Working with colleagues to ensure that the day to day running of the claims department operates efficiently and treating account handling staff as customers, ensuring that strong working relationships are built and maintained.
The successful applicant will have experience of the commercial motor market handling fleet and commercial vehicle underwriting or broking. A good understanding of the haulage industry would prove advantageous. Communication skills and time management will play a major part in this role, together with relationship building skills.
- Experience of the commercial motor market
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