Motor Claims Advisor

Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team.

You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office.

The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer service skills gained on the phone or in a call centre environment, full training will be given.

Main aspects of the role -

• Administration
• Respond professionally, within a targeted time frame to all

• inbound email enquiries.
• Open claims files for authorisation.
• Answering all inbound calls, identifying the need of the caller, and
• giving the relevant information in response.
• Transfer calls appropriately to the correct departments.
• Answer difficult calls, deal with professionally and courteously if
• within area of competence or pass to correct department.
• Attempt to resolve any complaint.
• Raise complaints to the compliance department.

If you have the above skills and wish to apply please send a copy of your CV by email.