Mortgage Administrator

Posted 21 May by The New Homes Group
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Job Title: Mortgage Administrator (Office Based)

Location: Office based in Colchester, Essex.

Department: Mortgage Administration Support

Target: Administratively sound candidates with experience of Customer Service in a telephone based setting.

Rewards: £21K Basic Salary plus Bonuses and Benefits (OTE £30K).

Hours: Mon-Fri 9.00 AM - 5.30 PM.

Timeline: Immediate Interviews & Start date

The New Homes Group:

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

In 2023 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2024 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group. Mortgage Services Case Owner responsibilities:

You will be part of a team who are responsible for proactively managing customers’ mortgage applications, which will involve keeping in regular contact with our clients and housebuilders, delivering high levels of customer service at all times.

As a Mortgage Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment

Required Knowledge, skills and qualifications:

  • Previous customer service experience essential.
  • Previous telephone based call centre experience preferred.
  • Ideally some experience of working within Financial Services, but not essential.
  • Detail conscious with experience of working in an office based, administrative environment.
  • Motivated to meet and exceed personal targets and customer service standards.
  • Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
  • Highly competent Microsoft Office user, including Excel, Word and Outlook.


  • Permanent Full Time Role.
  • Unrivalled opportunities for progression, promotion and personal development in an expanding and market leading business.
  • Defined promotional tiers with significant basic salary and commission rate uplifts.
  • 28 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
  • Contributory workplace pension.
  • 24 hour Wellbeing Employee Assistance Programme
  • Death in service cover.
  • Access to discounts platform, Perks at Work.
  • Access to self-funded Health Care plan.
  • Discounted medical assessment Health Screening.
  • Discount on Nuffield Gym Membership.
  • Discounts on estate agency, mortgage and surveying services.
  • Salary Sacrifice Personal Car Leasing Scheme available.

(T&Cs Apply)

If this role sounds of interest please forward your CV by clicking Apply Now or call Darren Robins on 01206-984811

Reference: 52701315

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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