Marketing & Customer Experience Manager - 33 Margaret Street

Purpose of the Role

The role of the Marketing & Customer Experience Manager is to take full accountability for all aspects of marketing, branding and customer experience with a key focus on ESG. Working on a large Build to Rent portfolio you will work closely with on-site teams, the operations team and external agencies to create and deliver marketing and customer experience strategies that will help drive brand awareness and establish our properties as the most exciting rental communities in the market. A self-motivated individual who is a creative thinker and will generate innovative ideas to enhance our communities.

Key Responsibilities

Marketing

Develop, implement and evolve a marketing strategy for both lease up and stabilised assets within the portfolio and work with team members to ensure effective delivery.

Brief and manage creative agencies on the launch of new and current sites; on-going management of these relationships and relevant third party businesses.

Monitor and report to the client on all marketing strategy; from portals & social media to key trends and resident demographics and suggest new approaches.

Management and accountability for marketing budgets across all sites.

Customer Engagement

Overall responsibility for the resident engagement calendar and working with site teams to plan and organise resident events.

Responsible for delivering customer satisfaction surveys and analysing key trends that arise

Working with the on-site teams to build relationships with local businesses to promote our sites and support local communities.

Skills, Knowledge and Experience

Professional manner

Excellent verbal and written communication skills with a positive attitude and attention to detail

Excellent time management

Ability to influence others in a positive way

Ability to multitask and to work accurately and effectively under pressure

Must understand the principles and practice of client care

Marketing experience, preferably within real estate or Build to Rent

Must be computer literate in Microsoft Office with a high level of competence on Excel

Understanding/experience of digital marketing strategy, SEO, google ads etc

Working Hours - 9-5.30 Monday to Friday 

Salary - £45-50K + 20% discretionary bonus

Please see our Benefits Booklet for more information.