Major Incident Engineer

Posted 7 May by Commercial Limited
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Salary icon £40,000 - £43,375 per annum
Location icon Cheltenham , Gloucestershire

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Are you ready to take on a new challenge of being a Major Incident Engineer (IT)?

You will be responsible for incident response, remedial activities and data analysis to restore client environments during major incidents. You'll play a crucial role in implementing mitigation steps to prevent reoccurrences.

In this role, you'll work with a variety of technologies, no two days are the same and you'll have the opportunity to collaborate with clients of all sizes across various sectors. If you're passionate about problem-solving and making a real impact, apply now to join our team!

Your responsibilities as a Major Incident Engineer will be:

  • Restore from backup and/or (re)configure and re-build networks and infrastructures affected by major incidents to restore services based on client priorities
  • Provide major incident response and recovery actions, both on client sites and remotely, to ensure proper assessment, containment, mitigation, restoration and documentation of affected networks, infrastructures, applications, and data
  • Lead, support and contribute to incident response investigations as required
  • Act as a subject matter expert to provide insight and guidance to colleagues and clients engaging in major incident process and procedures
  • Work with insurance providers, cyber specialists and third-party resolver groups as required
  • Maintain good working knowledge of the latest cyber threats, methods, tools, and trends
  • Create, as required, thorough and detailed reports and documentation of all incidents and procedures

About you

  • A deep understanding of incident response techniques, tools, and procedures
  • Excellent written and verbal communication skills
  • The ability to work in pressured scenarios and prioritise key activities
  • Excellent organisation, time management and attention to detail
  • Able to quickly assimilate and disseminate key information to expedite recovery activities
  • Must be action-oriented and have a proactive approach to solving issues
  • Thrive in an environment when required to work individually and as part of a team

It would be beneficial if you display significant experience and knowledge of the following technologies:

  • Windows Operating Systems
  • Hypervisor technologies (VMware, Hyper-V, Citrix)
  • Backup and Disaster Recovery (Veeam, VMware SRM, Zerto etc)
  • SAN technologies
  • Switching, routing, TCP/IP and VLAN’s
  • Firewalls
  • Anti-Virus Technologies
  • Multi-Factor Authentication

It would be advantageous if you had previous experience with:

  • Linux/Unix
  • Security tools such as NMAP, Nessus, Fire-Eye, Arctic Wolf
  • ISO 27001, Cyber Essentials, Cyber Essentials Plus, Cyber Insurance

About us

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.

We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.


We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

  • A base salary of up to £43,375 per annum
  • An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs
  • Hybrid working structure with the flexibility to work from home for part of the week
  • A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
  • An enhanced family leave package to support you and your growing family
  • Life Insurance that offers a payment equivalent to four times your annual salary
  • Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
  • Free and expert mortgage and remortgaging advice for all members of the team, friends and families from leading broker Charles Cameron & Associates
  • Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Training and Development

We are committed to offering training and development opportunities for career growth, 86% of our senior managers and 80% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company.

Diversity & Inclusion

Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.

Please visit our website for further information about us and to view our job applicant privacy notice.

Reference: 52597729

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