Luxury Footwear Department Manager

Working within one of London's leading Luxury Department Stores..

Key Responsibilities :

Customer Service and Sales

  • Delivering an extraordinary customer experience meeting sales & profit targets
  • Creating an extraordinary selling experience for customers
  • Consistently meeting customer needs & expectations & initiating improvements whenever possible


  • To role model service behaviours and standards service and ensure team members meet these standards and address any gaps
  • To train, motivate and drive the team to exceed customer expectations
  • Manage productivity to meet needs of the business
  • To monitor department sales (own bought and concession), identify opportunities and risks and take action to maximise sales
  • To set realistic yet stretching sales targets for team.
  • To review concession businesses, set improvement targets and deal with any issues
  • To motivate the team to exceed sales targets, by developing skills in product knowledge, link selling, after sales service and awareness of other services
  • To support the rollout of company-wide service initiatives
  • To effectively manage returns and complaints, and turn into positives
  • To take corrective action from Spotlight
  • To drive sales and monitor performance of concessions and own bought


  • Managing & leading our people through Performance Management & other available tools and processes.


  • Lead by example, whilst promoting and setting standards which meet values
  • To support the organisations plans for succession with a focus on career progression and coaching
  • Responsible for the assessment and recruitment of high calibre teams
  • To manage the performance of all new starters and their buddies, ensuring they are fully supported to deliver
  • To develop a strong team dynamic and build morale
  • To ensure the performance of the team exceed expectations through setting and communicating standards and giving regular feedback and support
  • Seek to continuously raise the benchmark and improve standards through ongoing development, coaching and performance management of the team
  • To conduct performance reviews with team and concessions
  • To ensure all team members are fully briefed on key business messages and communications in a timely and energising manner
  • To proactively implement actions following the engagement survey
  • To organise effective rotas ensuring the right person in the right place at the right time, and communicate these to the team in advance
  • To promote attendance through monitoring key information and following up as appropriate
  • To conduct disciplinary procedures as appropriate
  • To conduct store approvals of concession teams and remove, if necessary



Customer and Commercial Focus

Communicating and Influencing

Leading and Developing Others


Key Skills and Experience

  • Experience in a retail environment as a manager
  • Ability to manage and lead teams
  • Previous experience in a fast pace, dynamic, high sales/volume business
  • Good understanding and evidence of excellent retail standards
  • Great commercial focus
  • Hands-on management style
  • Great empathy with people
  • Real desire to give exceptional customer service

Required skills

  • Department Stores
  • fashion
  • footwear
  • accessories

Reference: 34560263

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