Logistics Coordinator

Are you ready to take your logistics career to the next level? Look no further! At InXpress, we’re seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you’ll ensure the seamless flow of goods and services, optimising deliveries for our customers.

Benefits:

•    Hybrid 3 days out of 5 (Once trained)

•    Customer Service Bonus

•    Monday - Friday

Responsibilities Include:

•    Providing first class logistics service to our customers across Aberdeen, Dundee and Fife. 

•    Management and handling of all support calls and emails, including full investigation, replication.

•    Identification of user training issues. 

•    Training on the use of our internal and external software solutions. 

•    Considering and planning the most effective route for freight. 

•    Organising the transportation of freight between intermediate destinations. 

•    Tracking the movement of freight using our bespoke software. 

•    Reporting back to clients, keeping them up to date with the progress of goods. 

•    Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods. 

•    Taking appropriate measures for the movement of delicate goods and advising customers accordingly. 

•    Checking countries’ legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant. 

•    Staying up to date with relevant political activities and legislation that might impact the transportation of freight. 

•    Organising payments or processes transactions on behalf of the client, such as freight charges.

Essential Skills/Experience:

•    A flair for problem solving and troubleshooting. 

•    Ability to multi-task and prioritise jobs in a constantly changing environment. 

•    Attention to detail. 

•    Friendly, enthusiastic and a good team player. 

•    Excellent interpersonal and communication skills. 

•    Ability to remain calm when faced with difficult situations. 

•    Self-motivated and willing to take the initiative. 

•    Organised, capable and highly efficient to ensure prompt response times. 

•    Previous experience of Microsoft Office 365 with high proficiency.

Desirable Skills/Experience:

•    Knowledge of the shipping / logistics industry. 

•    Previous experience of helpdesk support or sales in a customer facing environment will also be considered