Level 3 IT Infrastructure Engineer (EPST Engineer) - Servers, Storage, Back-Up
St Ives, Cambridgeshire, PE27
£30,000 - £45,000 + Performance Related Bonus + Shift Allowance + Benefits
++ VMware, Hyper-V, Azure Cloud, Veeam, HP Data Protector, Windows Server ++
Who we are:
We are a rapidly growing technology company that supports corporate and public-sector clients with world-class IT services, solutions and products. Our thinking is award-winning. In this fast-moving world, we’re constantly embracing exciting changes within our business. Ensuring we’re always able to deliver exceptional solutions to our customers. We pride ourselves on having a different view and a better answer.
Our Managed Services team are based from our offices in St Ives and our data centre facilities is in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.
The Level 3 IT Infrastructure Engineer:
We are currently recruiting for a Level 3 IT Infrastructure to join our busy team based from our office in St Ives (Cambridgeshire). You will be responsible for the day to day management and support of the servers, storage and associated technologies which provide the business and customer services. Working as part of a team the ideal candidate will be flexible in accommodating customer requirements and possess a drive to provide a high level of customer service as well as having good problem solving and troubleshooting skills and the ability to logically step through issues to resolution.
This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.
+ Assist with the day to day maintenance of our internal and customer virtual environments, which consist of VMware and Hyper-V platform
+ Provide technical support and general maintenance for the following products:
-- MS Windows Server, up to and including the current version
-- Active Directory, Group Policy, Certificate and Federation services
-- MS Exchange, up to and including the current version
-- Skype for Business (Lync)
-- MS Azure Cloud Services
+ Management of various backup schedules using Veeam and HP Data Protector, providing assistance to the Level 2 team for escalated issues
+ General administration of multiple storage arrays (HP EVA/3PAR) tasks will include:
-- Provisioning new hosts / virtual volumes
-- Configuring replication between sites
-- Capacity management
+ Management of on-site monitoring tools which consist of CA UIM, SCOM and VeeamOne. Refinement of triggers and thresholds to continually improve proactive support of customer systems
+ Ability to work within a team, delivering large and medium based projects for new and existing customers
+ Reviewing team documentation and knowledge-based articles, suggesting improvements
+ Correctly following incident, change and problem management processes to ITIL standards
+ Sharing information on new issues and call type trends with team leaders, in order to improve IT strategy across the business.
Level 3 IT Infrastructure Engineer Required Skills and Experience:
+ Previous experience in a client facing support role
+ Configuring, troubleshooting and administering VMWare ESXi & vSphere 6.x
+ Configuring, troubleshooting and administering Exchange 2013/16
+ Working knowledge of Windows Server 2012/16, and Active Directory
+ A strong understanding of HP based storage arrays
+ A strong understanding of backup technologies
+ Excellent communications skills - oral and written, with the confidence to communicate effectively at all levels
+ Outstanding customer service skills along with a polite telephone manner
+ Team player - understands the importance of teamwork and has the ability to motivate self and team
Location: Based from our offices in St Ives, Cambridgeshire.
Hours: Monday to Friday (37.5 hours per week) following a shift pattern typically 08.00 to 16.30,15.30 to 23.00
Salary: £30,000 - £45,000 (Depending on experience & skills) + Performance Related Bonus + Shift Allowance
Start Date: ASAP
Benefits & Perks:
Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club.
- Must have the right to live and work in the UK
- Must have full and valid UK driving licence and access to own transport to travel between sites
- Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process - compliance to ISO27001, ISO20000 and ISO9001 is essential to our business. Quality, IT Service Management and Information security awareness, education and training are given regularly.
Please include a covering letter (which includes salary expectations) along with your CV outlining the skills and experience that make you the ideal candidate for this position.
You may have worked in the following capacities:
Cloud Engineer, Cloud Hosting Engineer, Cloud Storage Engineer, Cloud Services Engineer, Server & Data Storage Engineer, Server & Back-Up Engineer, IT Infrastructure Hosting Engineer
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.
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