Lettings Coordinator FTC - The Assembly

Purpose of the Role

To facilitate all New Lettings and Renewals negotiation for 148 Built to Rent (BTR) apartments in The Assembly as part of a site team.

Key Responsibilities

• To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
• Achieving client set KPI’s and targets.
• Arranging and conducting property viewings.
• Negotiating and processing offers.
• Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
• Negotiating and managing renewals.
• Working alongside the lettings managers to develop strategy.
• Working alongside central Tenancy Progression team to complete deals.
• Provide regular reporting and feedback on client reports.
• Regularly updating property advertisements on portals and social media appropriate
• Regularly feeding back to property management team on presentation and condition of apartments.
• Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
• Support resident events and activities.
• Responding to additional resident queries and concerns where required.
• Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre arranging check in reporting.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
• Up to date knowledge of appropriate Regulation and Legislation
• Excellent written and spoken etiquette
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• IT literate and Social media savvy

Working Hours - 5 Over 7 Days. 10 month Fixed Term Contract.

Salary - Basic Salary up to £30,000.00p/a (Up to 10% discretionary bonus)

Commission offered up to £12,500.00p/a based on KPIs

#LI-DNI

Please see our Benefits Booklet for more information.