Legal Operations Assistant - Hybrid

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers.

Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.

The Operational Support Assistant’s role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of the counter fraud team.

The Operational Support Assistant’s responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained as well as playing a key part on the proactive organisation of training and other events and dealing with Counter-Fraud specific processes.

To be successful as an Operational Support Assistant, you should be able to resolve problematic situations efficiently and have excellent communication and organizational skills. Key Accountabilities Organisation and planning:

• Act as key point of contact for the agreed team members including diary management to ensure an efficient use and prioritisation of time for the Senior Leadership Team and others within the department

• Arranging activities such as training and business update sessions for the teams • Facilitating holiday and absence cover arrangements where required Financial:

• Facilitating the WIP management process on a daily basis

• Monitoring and tracking the financial hygiene of the department on a regular basis

• Working with the Business Unit Director and Team Leaders to ensure that working capital targets are

• Maintenance of absence and holiday records where required, updating appropriate systems

• Managing the disbursement write off process for the relevant Clients Counter-Fraud Specific processes:

• Co-ordination and tracking of Fraud, Organised Fraud & Complex referrals from across the business

• Manage client-specific inboxes and distribute emails received appropriately

• Management and collation of success forms and savings spreadsheet for specific clients

• Owning the Generic Operation files in Tracker, keeping diaries updated and overseeing billing arrangements

• Involvement in distribution of the digital post as and when needed

Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch

The location for this role is Bolton, Parklands Office

This is an agile working role with attendance at the office at least 1 day per week

Essential Skills and Attributes:

• Excellent phone manner, good written and verbal communication skills

• IT Literate: Proficient in MS Office to include Outlook, Word, Excel, Powerpoint, Elite and case management system.

• Ideally to have had some experience of using HR/Recruitment systems

• Previous experience working with management information, and Excel knowledge, including presenting data in client reports is preferred.

Required Soft Skills:

• Strong time management and organisational skills are essential.

• Excellent organisational skills.

• Adaptable, follows the direction of the line manager and prioritises own activity on a daily basis