Do you have experience speaking with customers? Do you want a role where you're helping people resolve their debt on the phone?

Benefits

• Full Training and Career Development
• Fruit and Daily Refreshment Offering
• Company Pension Scheme
• On Site Parking
• Life Assurance Plan
• Hybrid Role (3 days in the office) after successful completion of 6 month probation

Duties

• Negotiate commitments to resolve overdue accounts.
• Monitor arrangements and commitments to ensure timely resolution.
• Manage a case management diary system to take appropriate follow up action.
• Review pre-legal debts to ensure suitability and readiness for legal proceeding
• Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system.
• Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.
• Review and rectify cases that have failed the automated legal process.
• Make and receive collection telephone calls whilst maintaining a professional telephone manner.
• Good team worker, but also be comfortable working alone.
• An ability to work accurately and to a high quality.
• Be a person of integrity and good conduct as required by the SRA.
• Have a strong and reliable work ethic.