Legal Advisor

The company

My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland.

The Role:

As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.

Day to Day Responsibilities:

• Provide timely legal and financial information to clients adhering to set SLAs and KPIs
• Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
• Conduct research and engage in self-learning to enhance expertise in relevant areas
• Handle diverse client issues with empathy, especially those in distress
• Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law
• Uphold a standard of excellent customer service in all interactions

What You Bring to the Team:

• Proficiency in various legal and financial matters
• Capacity to prioritize tasks and work independently or collaboratively within a team
• Strong verbal and written communication skills
• Dedication to providing exceptional customer service and assisting individuals
• Open-minded, enthusiastic, and non-judgmental approach
• Comfortability with telephony and IT systems

Shift Patterns:

• Monday: 9am - 5pm
• Tuesday: 9am - 5pm
• Wednesday: 12pm - 8pm
• Thursday: 1pm - 9pm
• Friday: 9am - 5pm

Please note that this is an office based role and will require you in the office 5 days per week.

P46898CH

INDMANJ